Your Guide to Patient Billing and Payment Policies
Your Insurance Plan
Many changes have taken place in the health insurance industry in recent years. Procedures and services once covered in full are now partially covered, covered only under certain circumstances or in some cases, not covered at all. Every insurance plan is different; please be sure to check your insurance and ask questions before coming to any of our facilities Many insurance plans and health maintenance organizations (HMOs) now require pre-admission approval and/or second opinion for certain procedures. For your own peace of mind, we advise that you know the benefits of your insurance plan.
Insurance Cards and Forms
Having your insurance information readily available will facilitate processing your admission and billing questions. During your time with us, if Patient Registration did not get copies of your insurance cards at Pre-admission testing or Admission, please provide them with the information in order to avoid billing problems. It is important for all patients to sign numerous documents. Insurance regulations dictate that certain forms be signed for each admission for payment to be made.
Payment Arrangements
Anyone who requires immediate services at PPI will be treated regardless of his/her ability to pay. Uninsured patients that do not have an urgent or emergent need for treatment will need to discuss their financial arrangement with a financial counselor prior to receiving services. For those insured patients with out-of-pocket financial responsibilities for deductibles, coinsurance, and co-pays, these payments may be requested at time of service.
If you have any questions about the estimated charges for treatment you require or need to set up a payment plan, please call our customer service representatives Toll-Free 1-855-797-4226. PPI is committed to treating patients who have financial needs with the same dignity and consideration that it extends to all of its patients.
Save on self-pay with AblePay Health
PPI welcomes self-pay patients when no health insurance coverage is available. Patients who have no insurance are expected to pay in full at the time of service. We accept cash, personal checks, VISA, MasterCard and Discover.
Note: PPI no longer offers a discount for full and timely payment. However, you can save up to 13% on your out-of-pocket medical expenses with AblePay Health. AblePay is a no-cost program available to patients; works with any primary health insurance, including Medicare; and is accepted at all Penn State Health locations.
Visit ablepayhealth.com/pennstate to learn more and enroll. If you have additional questions, contact AblePay at 484-292-4000.
Billing Cycle
Statements are mailed monthly after all insurance has been billed.
Accepted Insurances
You can see a complete list of our accepted insurance providers here.
Frequently Asked Questions
How do I know if my insurance will cover the cost of my service?
Our billing representatives will verify your insurance coverage when you pre-register for your service and they will inform you if there are any problems with your coverage.
When do I make my co-pay?
When you register for your service, you will be provided an estimate of financial liability—including your co-payment—that are not covered by your insurance. You should make payment for these charges upon discharge. Methods of payment accepted include cash, check, VISA, MasterCard and Discover.
I have questions about my hospital bill. Who can I call?
If you have questions about your bill, please call our customer service representatives Toll-Free 1-855-797-4226, Monday through Friday, 8 a.m. to 4:30 p.m.
What if I cannot pay my bill?
You will need to call a customer service representative Toll-Free 1-855-797-4226 to make arrangements to pay your bill or discuss financial assistance.
How will I know if my insurance company has paid my bill?
Your insurance company is required to send you correspondence regarding the status of your bill and payment.
How to contact us
Customer Service Toll-Free 1-855-797-4226.
Hospital Price Transparency
At PPI, we understand that navigating your healthcare costs can be challenging. There are many factors that determine your out-of-pocket responsibility and we recognize that estimating that cost before you receive services helps in making an informed decision.
The information available here is only an estimate. Should you not be able to pay your responsibility, please do not forgo treatment without contacting our Patient Services Representatives to see if you may quality for any of our assistance programs.
Charity Care and Financial Aid
Patients seeking care at PPI shall be treated without regard to their ability to pay for such care. In addition, PPI has a Charity Care Policy that applies to other health services if you qualify.
We will assist you in obtaining health insurance coverage from privately and publicly funded sources whenever appropriate.
Financial Assistance
We understand that you may not be able to pay your bill due to unfortunate circumstances or lack of insurance coverage. PPI provides financial assistance to eligible patients who are uninsured and underinsured. If you would like to apply, please call our customer service representatives at 1-855-797-4226 or access our Financial Assistance Policy and Plain Language Summary and Financial Assistance Application.
Contact PPI’s Patient Financial Services Customer Service Line 1-855-797-4226.
Complete the application. Proof of residency, income and dependents will be required.
Disclaimer
PPI makes every effort to provide accurate information regarding your costs after insurance. Please notes that what is charged for a service usually does not reflect your out-of-pocket responsibility as many other factors typically affect your bill.
The information contained in this file may still vary from the final cost a patient sees on a bill. We encourage patients to reach out to our Patient Services Representatives by calling 1-855-797-4226.
In addition, this site meets the Centers for Medicare and Medicaid Services (CMS) requirement that went into effect on January 1, 2019 to provide the Chargemaster Fee Schedule.